REFUND & RETURN POLICY
Effective Date: March 19, 2026
At ELVARE, customer satisfaction is important to us. This Refund & Return Policy explains eligibility, timelines, and procedures for returns and refunds.
Eligibility for Returns
Returns may be accepted within 20 days from the delivery date.
To qualify for a return:
- Items must be unused
- Items must be in original condition
- Original packaging must be included
- Proof of purchase may be required
Non-Returnable Items
The following may not be eligible for returns or refunds:
- Digital products
- Downloadable content
- Personalized products
- Gift cards
- Final sale items
- Opened hygiene or consumable products where applicable
Refund Process
Approved refunds may be issued to the original payment method.
Refund processing times may vary depending on financial institutions and payment providers.
Damaged or Incorrect Orders
If you receive damaged, defective, or incorrect items, contact us promptly with:
- Order number
- Description of issue
- Supporting photos if applicable
Return Shipping
Customers may be responsible for return shipping costs unless otherwise required by law or caused by seller error.
Chargebacks
Customers are encouraged to contact us before initiating payment disputes or chargebacks.
Contact Information
Email: support@elvaredesign.com