SHIPPING POLICY
Effective Date: March 19, 2026
This Shipping Policy explains how orders placed through ELVARE are processed, shipped, and delivered.
Order Processing
Orders are generally processed within 2 business days after payment confirmation.
Processing times do not include weekends or U.S. federal holidays.
Processing may be delayed during:
- High order volume periods
- Product launches or promotions
- Inventory shortages
- Severe weather events
- Carrier disruptions
- System or payment verification delays
If delays occur, customers may be notified via email.
Shipping Methods
We may offer multiple shipping options depending on the destination and product type, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL International Shipping
- Regional or local courier services
Available shipping methods will be shown at checkout when applicable.
Shipping Rates
Shipping fees are calculated at checkout unless otherwise stated.
Rates depend on:
- Package weight and dimensions
- Delivery speed selected
- Shipping destination
- Carrier pricing
- Promotional discounts or free shipping offers
We reserve the right to adjust shipping prices at any time.
Delivery Estimates
Estimated delivery times are provided for convenience only and are not guaranteed.
Delivery times may vary due to:
- Carrier delays
- Weather conditions
- Customs processing (for international orders)
- Incorrect or incomplete address information
- Peak shipping seasons (holidays, sales events)
ELVARE is not responsible for delays once a package is in the carrier’s possession.
Order Tracking
Once an order has shipped, tracking information (if available) will be provided via email.
Customers are responsible for:
- Monitoring tracking updates
- Ensuring delivery availability at the shipping address
Tracking updates are controlled by third-party carriers and may not always update in real time.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to a carrier, ELVARE is not responsible for lost or stolen packages.
If a package is marked as:
- “Delivered” but not received, or
- Significantly delayed beyond estimated timelines,
Customers should:
- Contact the shipping carrier first
- Then notify ELVARE at support@elvaredesign.com
We may assist in filing claims with the carrier, but resolution is not guaranteed.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping information at checkout.
We are not responsible for:
- Incorrect addresses
- Misspelled or incomplete information
- Orders shipped to the wrong location due to customer error
If a package is returned due to incorrect address:
- Additional shipping fees may apply
- Refunds may be reduced by shipping costs
Undeliverable Packages
Packages may be considered undeliverable if:
- Address is invalid
- Carrier cannot access delivery location
- Package is refused by recipient
- Customs clearance fails (international orders)
Undeliverable packages may be returned to sender, and additional fees may apply.
International Shipping
We may offer international shipping to select countries.
International customers are responsible for:
- Customs duties and import taxes
- Local regulations compliance
- Brokerage fees (if applicable)
Delivery times for international orders are typically longer and may vary widely.
Refused or Returned Shipments
If a shipment is refused or returned to sender due to customer action, refunds (if applicable) may be reduced by:
- Original shipping costs
- Return shipping fees
- Carrier handling charges
- Restocking fees (if applicable)
Shipping Limitations
We reserve the right to:
- Limit shipping to certain locations
- Refuse orders due to logistical constraints
- Change carriers without notice
Contact Information
For shipping-related questions:
Email: support@elvaredesign.com